TotalDesk Helpdesk Solution 1.8.1

TotalDesk Helpdesk Solution for WordPress. Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk Helpdesk Solution is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get this Helpesk Solution for WordPress.

TotalDesk Helpdesk Solution Features

• Ticket System
  • 3 Differnt New Tickt Forms
  • Inbox Fetching
  • My Tickets Page
  • Set default values for new tickets
  • Set own ticket Status
  • Set custom ticket Types
  • Attachment Support
  • Inform Agents in Notifications
  • Reporters & Agents can reply to Email
  • Ticket Overview (assigned to, status in colors)
  • Set Inbox Archieve Folder
• Notifications
  • Email Notifications
  • Desktop Notifications
  • Slack Notifications
  • Notify when a ticket has been created
• Livechat
  • Enter a chat with a given ticket ID
  • Send a message (new ticket) when no agent is online
  • Every chat conversation will be saved
• Knowledge Base
  • Create a FAQ based on a ticket
  • Group FAQs into topics
  • Set custom Icons for Topics
  • 2 Layouts (boxed, list)
• Reports
  • Tickets By Agent
  • Tickets By Status
  • Tickets By Type
• Integrations
  • WooCommerce
  • Envato
  • Slack

And much more…