SupportCandy Usergroups Addon
You may have customers which is an organisation or company and requires multiple people to create tickets and each others ticket should be visible in between themselves then this is right solution for you.
With SupportCandy Usergroups Addon You can create unlimited usergroups with unlimited members.
Members checked as supervisors can see and manage tickets created by all members of the group. Whereas members not checked as supervisors can only see their own tickets just like normal reporter do.
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